{"id":7369,"date":"2025-03-09T21:52:04","date_gmt":"2025-03-09T21:52:04","guid":{"rendered":"https:\/\/s-o-s.net\/product\/advanced-support-management-module-for-perfex-crm\/"},"modified":"2025-04-17T18:58:06","modified_gmt":"2025-04-17T18:58:06","slug":"advanced-support-management-module-for-perfex-crm","status":"publish","type":"product","link":"https:\/\/s-o-s.net\/en_gb\/product\/advanced-support-management-module-for-perfex-crm\/","title":{"rendered":"Advanced Support Management Module for Perfex CRM"},"content":{"rendered":"<p><br \/>\n<br \/>\n<a class=\"wp_automatic_demo_btn broken_link\" target=\"_blank\" href=\"https:\/\/codecanyon.net\/item\/advanced-support-management-module-for-perfex-crm\/full_screen_preview\/56550710\" rel=\"noopener\">LIVE PREVIEW<\/a> <a class=\"wp_automatic_buy_btn broken_link\" target=\"_blank\" href=\"https:\/\/codecanyon.net\/item\/advanced-support-management-module-for-perfex-crm\/56550710\" rel=\"noopener\">LIVE ORDER $34<\/a><br \/>\n<br \/>\n<img decoding=\"async\" src=\"https:\/\/previews.customer.envatousercontent.com\/files\/576332563\/Inline%20Image%20-%20Advanced%20Support%20Management%20Module%20for%20Perfex%20(590%20x%20300%20px).png\"><br \/>\n<a><span style=\"font-size: 20px\">Advanced Support Management Module for Perfex CRM<\/span><\/a><br \/>\n<img decoding=\"async\" src=\"\" width=\"25\" height=\"25\"> <a href=\"https:\/\/codecanyon.net\/user\/zegapps\" target=\"_blank\" rel=\"noopener\">zegapps<\/a><br \/>\n<\/p>\n<p><strong>Note:<\/strong> This is a module for <a target=\"_blank\" href=\"https:\/\/codecanyon.net\/item\/perfex-powerful-open-source-crm\/14013737\" rel=\"noopener\" class=\"broken_link\">Perfex CRM<\/a>, not a standalone script.<br \/>\nThis module works best on Perfex CRM version 3.2.1 and later. This module may not work if you are using Perfex CRM as a SaaS service.<\/p>\n<h3 id=\"item-description__live-demo\">LIVE DEMO<\/h3>\n<p>To see a live demo for this module, use the login details below:<br \/>\n<br \/>\n<strong>Username:<\/strong> <a target=\"_blank\" href=\"mailto:demo@email.com\" rel=\"noopener\">demo@email.com<\/a><br \/>\n<br \/>\n<strong>Password:<\/strong> XBs!ubT5Z@aDr9P\n<\/p>\n<p>Login <a target=\"_blank\" href=\"https:\/\/demoasm.mightyjar.com\/preview-landing-page\/\" rel=\"nofollow noopener\">here.<\/a><\/p>\n<p>Advanced Support Management Module for Perfex CRM empowers your support team with the ability to seamlessly enhance ticket communication.<br \/>\n    Users can now paste images or screenshots directly into ticket body and replies, simplifying the process of sharing visuals for faster issue resolution.<br \/>\n    Whether it is a single image or multiple images, this module ensures smooth handling, making ticket management more efficient than ever.<\/p>\n<h3 id=\"item-description__new-feature\">NEW FEATURE<\/h3>\n<p><strong>Introducing SLAs!<\/strong>\n<\/p>\n<p>Service Level Agreements (SLAs) are now available to help you set response and resolution time targets for support tickets.<br \/>\n    Ensure your team meets deadlines, prioritises critical issues, and improves customer satisfaction with clear, trackable SLAs. Stay on top of your support commitments effortlessly.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/i.imgur.com\/25cYvil.png\" alt=\"Support SLAs\" \/>\n<\/p>\n<h3 id=\"item-description__other-key-benefits\">OTHER KEY BENEFITS<\/h3>\n<ul>\n<li><strong>Enhanced Communication: <\/strong>Share visual information instantly within tickets to resolve issues faster and more effectively.<\/li>\n<li><strong>Full-Screen Image Viewing: <\/strong> Click on the pasted images and screenshots to view them in full screen for better clarity and detailed analysis.<\/li>\n<li><strong>Increased Efficiency: <\/strong>Save time by eliminating the need to upload images manually, streamlining your workflow.<\/li>\n<li><strong>Improved Customer Satisfaction: <\/strong> Provide clear, actionable responses with visual aids that help customers understand solutions better.<\/li>\n<li><strong>Versatility: <\/strong>Support for multiple images ensures your team has all the tools they need for complex issues.<\/li>\n<li><strong>Future-Proofed: <\/strong> Additional features are in development to ensure ongoing innovation and value.<\/li>\n<\/ul>\n<h3 id=\"item-description__some-images\">SOME IMAGES<\/h3>\n<ul>\n<p>Support ticket body with images.<\/p>\n<p>    <img decoding=\"async\" src=\"https:\/\/i.imgur.com\/ybSbtOZ.png\" alt=\"Ticket body with images\" \/><\/p>\n<p>Ticket replies with images pasted into replies\/comments.<\/p>\n<p>    <img decoding=\"async\" src=\"https:\/\/i.imgur.com\/d6MxPvP.png\" alt=\"Ticket replies with images\" \/><\/p>\n<p>Maintain a complete support history with comments and images, ensuring a full view of every case\u2014even after closure\u2014so you can easily review past interactions whenever needed.<\/p>\n<p>    <img decoding=\"async\" src=\"https:\/\/i.imgur.com\/NEktlYj.png\" alt=\"Support history with images\" \/><\/p>\n<\/ul>\n<h3 id=\"item-description__inquiries-and-support\">INQUIRIES AND SUPPORT<\/h3>\n<p>For any pre-sales inquiries, please use the discussion tab to ask any questions you may have.<\/p>\n<p>If you have purchased this module and require support, please open a support query, and we will be glad to assist you.<\/p>\n<p>For feature requests, please email us on the provided email address on our seller profile.<\/p>\n<h3 id=\"item-description__changelog\">CHANGELOG<\/h3>\n<p>Version 1.0.8 | 06 March 2025<\/p>\n<pre>Feature: Introduced Service Level Agreements (SLAs) for support management<\/pre>\n<p>Version 1.0.7 | 24 February 2025<\/p>\n<pre>Enhancement: Further enhancements to image pasting in ticket description, ticket reply in admin view, client view and public view<\/pre>\n<p>Version 1.0.5 | 22 February 2025<\/p>\n<pre>Enhancement: Improved the image lightbox for full screen image viewing\nBug fixing: Some minor bug fixes\n<\/pre>\n<p>Version 1.0.3 | 05 February 2025<\/p>\n<pre>Bug fixing: Fixed the view path issue<\/pre>\n<p>Version 1.0.2 | 01 February 2025<\/p>\n<pre>Initial version<\/pre>\n<p>\n<br \/>\n<br \/>\n<a href=\"https:\/\/codecanyon.net\/item\/advanced-support-management-module-for-perfex-crm\/56550710\" target=\"_blank\" rel=\"noopener\" class=\"broken_link\">Source link<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>LIVE PREVIEW LIVE ORDER $34 Advanced Support Management Module for Perfex CRM zegapps Note: This is a module for Perfex CRM, not a standalone script. This module works best on Perfex CRM version 3.2.1 and later. This module may not work if you are using Perfex CRM as a SaaS service. LIVE DEMO To see [&hellip;]<\/p>","protected":false},"featured_media":7370,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"give_campaign_id":0},"product_brand":[],"product_cat":[3332,3331,3329],"product_tag":[3669,3359,3393,3357,3358,3441],"class_list":{"0":"post-7369","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-add-on-php-script","7":"product_cat-php-script-solution","8":"product_cat-pro-version","9":"product_tag-advanced","10":"product_tag-crm","11":"product_tag-management","12":"product_tag-module","13":"product_tag-perfex","14":"product_tag-support","16":"first","17":"instock","18":"shipping-taxable","19":"purchasable","20":"product-type-simple","21":"add-to-wishlist-after_add_to_cart"},"acf":[],"fifu_image_url":"https:\/\/previews.customer.envatousercontent.com\/files\/576332563\/Inline%20Image%20-%20Advanced%20Support%20Management%20Module%20for%20Perfex%20(590%20x%20300%20px).png","_links":{"self":[{"href":"https:\/\/s-o-s.net\/en_gb\/wp-json\/wp\/v2\/product\/7369","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/s-o-s.net\/en_gb\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/s-o-s.net\/en_gb\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/s-o-s.net\/en_gb\/wp-json\/wp\/v2\/comments?post=7369"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/s-o-s.net\/en_gb\/wp-json\/wp\/v2\/media\/7370"}],"wp:attachment":[{"href":"https:\/\/s-o-s.net\/en_gb\/wp-json\/wp\/v2\/media?parent=7369"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/s-o-s.net\/en_gb\/wp-json\/wp\/v2\/product_brand?post=7369"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/s-o-s.net\/en_gb\/wp-json\/wp\/v2\/product_cat?post=7369"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/s-o-s.net\/en_gb\/wp-json\/wp\/v2\/product_tag?post=7369"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}